Terms & Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website www.robinroad.uk (“the Robin Road website”).  Please read these Terms and Conditions carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Robin Road website.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using the Robin Road website immediately.

1.    Definitions and Interpretation

1.1    In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, the Robin Road website; and “We / Us / Our” means Robin Road Limited, whose registered address is 11 Laurel Drive, Thorney, Peterborough PE6 0QT

 

2.    Information About Us

2.1    the Robin Road website is owned and operated by Robin Road Limited, whose registered address is 11 Laurel Drive, Thorney, Peterborough PE6 0QT

 

3.    Access to the Robin Road website

3.1    Access to the Robin Road website is free of charge.

3.2    It is your responsibility to make any and all arrangements necessary in order to access the Robin Road website.

3.3    Access to the Robin Road website is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue the Robin Road website (or any part of it) at any time and without notice.  We will not be liable to you in any way if the Robin Road website (or any part of it) is unavailable at any time and for any period.

 

4.    Intellectual Property Rights

4.1    All Content included on the Robin Road website and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

4.2    Subject to sub-Clauses 4.3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from the Robin Road website unless given express written permission to do so by Us.

4.3    You may:

4.3.1    Access, view and use the Robin Road website in a web browser (including any web browsing capability built into other types of software or app);

4.3.2    Download the Robin Road website (or any part of it) for caching;

4.3.3    Print pages from the Robin Road website;

4.3.4    Download extracts from pages on the Robin Road website; and

4.3.5    Save pages from the Robin Road website for later and/or offline viewing.

4.4    Our status as the owner and author of the Content on the Robin Road website (or that of identified licensors, as appropriate) must always be acknowledged.

4.5    You may not use any Content saved or downloaded from the Robin Road website for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.  This does not prohibit the normal access, viewing and use of the Robin Road website for general information purposes whether by business users or consumers.

4.6    Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

 

5.    Links to the Robin Road website

5.1    You may link to the Robin Road website provided that:

5.1.1    You do so in a fair and legal manner;

5.1.2    You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

5.1.3    You do not use any logos or trademarks displayed on the Robin Road website without Our express written permission; and

5.1.4    You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

5.2    You may not link to any page other than the homepage of the Robin Road website, www.robinroad.uk. Deep-linking to other pages requires Our express written permission.

5.3    Framing or embedding of the Robin Road website on other websites is not permitted without Our express written permission.  Please contact us at 21@robinroad.uk for further information.

5.4    You may not link to the Robin Road website from any other site the main content of which contains material that:

5.4.1    is obscene, deliberately offensive, hateful or otherwise inflammatory;

5.4.2    promotes violence;

5.4.3    promotes or assists in any form of unlawful activity;

5.4.4    discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

5.4.5    is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

5.4.6    is calculated or is otherwise likely to deceive another person;

5.4.7    is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

5.4.8    misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);

5.4.9    implies any form of affiliation with us where none exists;

5.4.10    infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or

5.4.11    is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

 

6.    Links to Other Sites
Links to other sites may be included on the Robin Road website.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third-party sites.  The inclusion of a link to another site on the Robin Road website is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

 

7.    Disclaimers

7.1    Nothing on the Robin Road website constitutes advice on which you should rely.  It is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action relating to any treatments, programmes of activities.

7.2    Insofar as is permitted by law, we make no representation, warranty, or guarantee that the Robin Road website will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

7.3    We make reasonable efforts to ensure that the Content on the Robin Road website is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

7.4    No part of the Robin Road website is intended to constitute a contractual offer capable of acceptance.  No goods or services are sold through the Robin Road website and the details of goods or services provided on the Robin Road website are provided for general information purposes only.

7.5    We make reasonable efforts to ensure that any and all pricing information shown on the Robin Road website is correct at the time of going online.  We reserve the right to change prices at any time and may add or remove special offers and promotions from time to time.  All pricing information is reviewed and updated regularly.

7.6    Whilst every reasonable effort has been made to ensure that all representations and descriptions goods or services available from Us correspond to the actual goods or services available, variations or errors may occur.

7.7    We make no representation, warranty, or guarantee that goods or services shown on the Robin Road website will be available from Us.  Please contact Us if you wish to enquire as to the availability of any goods or services.

 

8.    Our Liability

8.1    To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Robin Road website or the use of or reliance upon any Content included on the Robin Road website.

8.2    To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to the Robin Road website or any Content included on the Robin Road website.

8.3    If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

8.4    We exercise all reasonable skill and care to ensure that the Robin Road website is free from viruses and other malware.  We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the Robin Road website (including the downloading of any Content from it) or any other site referred to on the Robin Road website.

8.5    We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Robin Road website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

8.6    Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.  For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

 

9.    Viruses, Malware and Security

9.1    We exercise all reasonable skill and care to ensure that the Robin Road website is secure and free from viruses and other malware.

9.2    You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

9.3    You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via the Robin Road website.

9.4    You must not attempt to gain unauthorised access to any part of the Robin Road website, the server on which the Robin Road website is stored, or any other server, computer, or database connected to the Robin Road website.

9.5    You must not attack the Robin Road website by means of a denial of service attack, a distributed denial of service attack, or by any other means.

9.6    By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use the Robin Road website will cease immediately in the event of such a breach.

 

10.    Acceptable Usage Policy

10.1    You may only use the Robin Road website in a manner that is lawful.  Specifically:

10.1.1    you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

10.1.2    you must not use the Robin Road website in any way, or for any purpose, that is unlawful or fraudulent;

10.1.3    you must not use the Robin Road website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

10.1.4    you must not use the Robin Road website in any way, or for any purpose, that is intended to harm any person or persons in any way.

10.2    We reserve the right to suspend or terminate your access to the Robin Road website if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions.  Specifically, we may take one or more of the following actions:

10.2.1    suspend, whether temporarily or permanently, your right to access the Robin Road website;

10.2.2    issue you with a written warning;

10.2.3    take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

10.2.4    take further legal action against you as appropriate;

10.2.5    disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

10.2.6    any other actions which We deem reasonably appropriate (and lawful).

10.3    We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

 

11.    Privacy and Cookies

Use of the Robin Road website is also governed by Our Privacy Policies, available from www.robinroad.uk. These policies are incorporated into these Terms and Conditions by this reference.

 

12.    Changes to these Terms and Conditions

12.1    We may alter these Terms and Conditions at any time.  Any such changes will become binding on you upon your first use of the Robin Road website after the changes have been implemented.  You are therefore advised to check this page from time to time.

12.2    In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

 

13.    Contacting Us
You can contact us by email at 21@robinroad.uk, by telephone on 0300 113 5421, or by post at Robin Road Limited, 11 Laurel Drive, Thorney, Peterborough PE6 0QT. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

 

14.    Communications from Us

14.1    If We have your contact details, we may from time to time send you notices by email.  Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

14.2    We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 10 business days for your new preferences to take effect.

14.3    For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us via www.robinroad.uk.

 

15.    Data Protection

15.1    Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); a We may use your personal information to:

15.1.1    Reply to any communications you send to Us;

15.1.2    Send you important notices, as detailed in Clause 14

15.1.3    Please see our privacy policy for more information www.robinroad.uk/privacy

15.2    We will not pass on your personal information to any third parties.

 

16.    Law and Jurisdiction

16.1    These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

16.2    If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

16.3    If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.